Frequently Asked Questions

You can browse the puppies with confirmed availability on the website. Each listing shows the current photos, the price and the details we have. Once we have identified a specific puppy that matches what you are looking for, we can provide or request further photos and video where they are available.

Once you have chosen your puppy, we send you a written confirmation. It sets out the puppy’s details, the total price, the deposit, what is included, and the expected arrival period.

The reservation becomes final once the deposit has been received and we have confirmed it in writing. We issue a receipt for the deposit. Until then, a puppy is not held.

The deposit is typically between €300 and €500, depending on the puppy. The remaining balance is paid at handover, unless we agree otherwise in writing, and a final invoice is issued when the purchase is completed. The exact amounts and payment details are confirmed individually in your written confirmation.

We keep you updated while your puppy is being prepared, and we contact you again before the arrival to arrange the handover.

We are usually paid by Revolut — our tag is @salineropetshop. The payment details page has the tag, a link straight to it, and our company bank account for anyone who would rather send an ordinary transfer.

Please put your name and the breed in the reference, so we can match the payment to your reservation. The exact amount and the due date are always stated in your written confirmation.

These are the only payment details we use. We will never ask you to pay to a different tag or account, and we will never send you new details by message. If you receive such a request, it did not come from us.

The price of each puppy is set out in your written confirmation, which is the definitive list for your puppy. It normally covers the veterinary preparation, identification, documentation and transport described below:

• Microchip identification — the puppy is microchipped before travelling, and the number is recorded in its documents.
• Vaccinations — those appropriate to the puppy’s age, together with the rabies vaccination required for the journey. EU rules do not allow the rabies vaccination before 12 weeks of age, and the puppy may travel 21 days after it, so the earliest a puppy can reach you is at around 15 weeks.
• Regular deworming — anti-parasite treatment on the schedule appropriate to the puppy’s age.
• Examination by our own veterinarian — a clinical examination before the puppy is prepared for travel.
• Official veterinary inspection — a further check by an authorised veterinarian, who confirms that the puppy is fit for the journey.
• Full documentation — the microchip number, the vaccinations, the anti-parasite treatments and the pre-travel examination are entered in the puppy’s individual EU pet passport, which is handed to you together with the puppy.
• Travel arrangements — we organise the journey to Cyprus. Transport onward from the handover point is arranged separately on request.
• Personal escort — your puppy travels in the care of an attendant who holds a certificate of competence issued under EU Regulation 1/2005 on the protection of animals during transport.
• TRACES and administration — the international movement is registered in the EU TRACES animal health system, and we handle all the associated paperwork.

The veterinary preparation and documents are described in more detail in the next question. Anything not listed in your written confirmation is not included.

Every puppy is identified with a microchip and receives age-appropriate vaccinations and deworming before travelling to Cyprus.

Within 48 hours before departure, the puppy undergoes an official veterinary identity and clinical examination. The veterinarian verifies the microchip and documentation and confirms that the puppy shows no clinical signs of disease and is fit for the intended journey.

Each puppy has an individual EU Pet Passport containing important identification and veterinary information, including:

• the puppy’s description and date of birth;
• the microchip number;
• vaccination records;
• anti-parasite treatment records;
• details of the authorised veterinarian;
• the pre-travel clinical examination.

The journey to Cyprus is officially documented through the EU TRACES animal health system.

The puppies we describe as purebred are born from parents of the same breed. However, unless specifically stated otherwise, they do not come with pedigree papers and are not sold as officially pedigree-registered dogs.

We primarily offer puppies as family companions rather than dogs specifically registered and selected for showing or breeding. Each puppy comes with an EU pet passport in which its breed, microchip number, vaccinations and veterinary information are recorded.

Please note that an EU pet passport is not the same as a pedigree certificate. The passport contains the puppy’s identification and health information, while a pedigree officially documents its ancestry.

If you require a puppy with an officially recognised pedigree for showing, breeding or personal preference, please let us know before making a reservation. We will be happy to check availability, but the price and conditions may be different.

We contact you before the puppy’s arrival to confirm the handover arrangements.

At handover, you can meet and inspect your puppy and review the accompanying EU Pet Passport. We complete and sign the Puppy Sale Agreement, and the remaining balance is paid.

You receive:

• your puppy;
• the puppy’s EU Pet Passport;
• the signed Puppy Sale Agreement;
• the final sales invoice;
• a puppy care information guide.

The care guide provides practical information about feeding, everyday care and the puppy’s first days in its new home.

If you need assistance with transportation, please contact us in advance so we can discuss the available options.

Join our availability list. Tell us the breed, when you would be ready and roughly what you have in mind, and we will contact you as soon as a suitable puppy or an upcoming litter is confirmed. We work with a network of trusted partner breeders, so availability is not immediate.

Joining the list is an enquiry only. It does not reserve a puppy, and no price or arrival date can be confirmed until a suitable puppy is found.

You are welcome to contact us with any questions as your puppy settles in. The puppy care guide you receive at handover covers feeding, everyday care and the first days at home.